Terms of Sale & Warranty Terms of Sale Electronic Security Devices will confirm all orders (quantity, price and ship date) within24 hours of receipt of an order. Hard copy purchase orders are preferred for all orders –fax to (209) 229-7145. Sales are fob shipping point. Default shipping method is UPS Ground unless otherwise specified by purchaser. Actual shipping charges are added to invoice amount. Standard payment terms are Net 30 Days on approval of credit. Products are returnable within 30 days of purchase in unused condition with original packing materials. Call (209) 229-7140 for return authorization. Non-Warranty returns may be subject to a 20% restocking charge. Two-Year Limited Warranty Electronic Security Devices warrants to the original purchaser, that all products shall be free from defects in material or workmanship at time of shipment. Our obligation under this warranty is limited to repairing or replacing any of our products, providing said products are used within the specified ratings and applied in accordance with good engineering practice, and providing said products are proved by our examination to be defective and returned to us transportation prepaid. In no event shall Electronic Security Devices be liable for incidental, consequential or collateral damages. This warranty does not extend to any of our products which have been subject to misuse, neglect, accident, improper application or installation, nor shall it extend to materials which have been altered or repaired outside of our factory. This warranty is in lieu of all other warranties expressed or implied. Batteries and Transformers are not covered under this warranty. Clarification Original Purchaser: ESD primarily sells its products wholesale, to trained security professionals. Our service is to these professionals working with our products on a regular basis. Obligation under warranty: Warranty is provided to defects in manufacturing. The warranty would not apply to lightning, high voltage surges, or using the product in anyway outside of the specifications or use as outlined in its instructions. Unless our investigation of a returned product proves otherwise, a product manufactured more than two years prior to its return will be presumed not to have had a defect at the time of its shipment.